Last Updated on March 25, 2022 by FESCO
FESCO (Faisalabad Electric Supply Company) was founded in 1997. It is a Pakistani power company that serves numerous areas like Mianwali, Khushab, Sargodha, Toba Tek Singh, and Faisalabad. FESCO uses hydroelectric power to generate electricity. The National Electric Power Regulatory Authority (NEPRA) has granted this company a Distribution License, and it serves 4.01 million people. In Faisalabad, it primarily distributes power for industrial purposes.
Providing electric supplies to such a massive number of populations, including many industrial usages, requires high maintenance. Although Fesco invests a considerable amount in the infrastructure, it is inevitable to avoid power failure, wire malfunctioning, and power shortage. FESCO customers experiencing electricity problems can contact the FESCO helpline and find a solution. There are several options for filing a complaint with the Faisalabad Electric Supply Company (FESCO), which are detailed below.
The most common and oldest way is to visit the power supply company office and tell the help desk about the problem you are facing. However, this usual way can cost the consumer their time and money. The other way to say to the company about the issue you are facing is by calling them. Fesco has provided helpline numbers, and there are specific complaint numbers for every division.
A consumer can call the provided number and file a complaint. The third and most reliable way to file the complaint is through the Fesco online complaint system. There are specified forms available on the official Fesco website where a consumer-facing the problem can fill the form and submit it to get on-time help from the company. Other than filing the complaint, a consumer can contact the Fesco complaint number at any time for assistance.
FESCO Online Complaint
Faisalabad Electric Supply Company provides every service that a consumer would require to access the power supply services. The common ways of complaint waste a lot of time for both the company and the consumer. To make the process less hectic, the company is providing a complete Fesco online complaint system. The process is straightforward and less time-consuming. A consumer-facing electric supply services problem can follow the below-mentioned procedure and file an online complaint.
- Click the link provided http://complaints.mohtasib.gov.pk//Complaints/precomplaintRegistration.aspx?mohtasib=WMS&agency=728 this link will open a form.
- You must need to fill the record marked with asterisk fields.
- Enter your name.
- Select the country as Pakistan
- Select city
- Type your mobile number
- Select FESCO as the agency
- Select the subdivision of FESCO where your connection is located.
- Briefly describe the problem you are facing.
- Attach the document if you have any related to the complaint
- Read out the given affidavit and check the affidavit affirmation checkbox.
- Enter the security code
- Press send button
The form submission will result in a complaint number. Note the complaint number to check the complaint status afterward. After submitting the form, you have forwarded your problem to the power supply company. Now the company is bound to resolve your issue within a time of 30 days. If there is a problem that requires immediate action by the company where filing an online complaint does not look appropriate, a consumer can call the Fesco helpline number at 118.
FESCO Complaint Number
The power supply company has made it easy for the consumers to reach out to them. For that purpose, they have set the Fesco complaint cell. Fesco complaint cell works 24 hours to resolve the issue faced by the consumers. There are one hundred plus telephone lines that work 24/7 and listen to the problem a Fesco consumer might face. A Fesco consumer can reach out to the company through the following number.
Fesco Complaint helpline numbers are +92-41-9220184-9220229.
The FESCO helpline is designed to meet consumers’ needs and resolve any issues that may arise. FESCO helplines can be found all across Faisalabad, and they can aid with a variety of complaints. However, many consumers who do not report an electrical problem are unaware that they can call the FESCO helpline. Customers must contact their electrical provider if they have any issues.
If a consumer has an electricity complaint, the helpline can offer them guidance and information. FESCO works hard to guarantee that its customers are always happy with the service they receive. Fesco head office complaint number is 118. The helpline will provide the customer with the concerned subdivision contact information and continue to do so until all of the customer’s issues have been addressed.
FESCO Bill SMS Service
Cellphones are the need of today’s world. Apart from providing online and offline services, Fesco is also serving its consumer through their mobile phones. For example, a Fesco consumer can now get a Fesco meter reading SMS on their mobile. The meter reading staff is directed to collect the mobile numbers of the electricity consumers. Those numbers are used afterward to notify the consumers about the meter readings and bill dates.
Besides giving your number to the meter reading staff, a consumer can register its mobile number on the official Fesco through the Fesco bill SMS registration form. To register for the service, a consumer must know the reference number for their meter connection, and they should have a mobile number. All the consumers of Fesco can follow the below-mentioned guide to register for the Fesco SMS alerts.
- Visit Fesco web Portal.
- Follow the link http://fesco.com.pk/E-Mail-Bill.asp.
- This link will open the SMS Registration Form.
- In the upper box, you have to enter the 14 digit reference number for your meter. (Please see your Fesco bill physical copy to get this code)
- Enter the mobile number following the pattern as 9203xxxxxxxx.
- Click the submit button.
Remember that you can update this recode whenever you want. To update the record, follow the same procedure.
Since the NEPRA has given license to Pakistan’s area-wise power supplies companies, Faisalabad Electric Supply Company is serving more than 26 million of the population in Faisalabad, Mianwali, and Toba Tek Sign and the nearby areas. The city of Faisalabad is known as the Manchester of Pakistan due to its significance in the textile industry. The textile industry of Faisalabad is one of the best-known textile industries, and the credit goes to Fesco, the power supply company. It is not possible to run a booming textile industry without an uninterrupted power supply. Fesco has been ruining the wheels of power supplies in Faisalabad since 1997.
Fesco is not only providing electric power to the industrial areas, but it is also providing full customer support to its consumers. It is directed by the company to report anything unusual regarding the power supplies as soon as possible. To meet such needs of the consumer, the company has set the Fesco online complaint cells in head office and every subdivision office. In addition, they are providing 24/7 complaint helplines where the highly equipped staff will give the consumers on-time services. A consumer can select to file the complaint through the company’s online web portal or call 24 hours helpline to get the related assistance and file the complaint. For the consumers that would prefer to get Fesco services without visiting the website or checking the physical copy of the bill, the company has provided the Fesco SMS alerts service. Just visit the site and register your mobile number.